Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • NOTE: Do not proceed with this purchase if you are not authorized to use the method of payment. Fradulent charges (including but not limited to charges made without the cardholder's authorization, stolen credit/debit cards, or stolen credit/debit numbers) will not be tolerated and will be investigated, disputed and prosecuted to the full extent of the law. When the participant attends training with us, we will make a copy of their government/state issued identification card for future reference.

    REFUND POLICY: There is no fee to reschedule to a different class date. There is a $25.00 Service Charge deducted from the original purchase amount to receive a refund for a class not attended. There are NO REFUNDS after attending any portion of a class, and all fees are nonrefundable even if the participant is denied a License or Permit by the Bureau of Security and Investigative Services.

    All notices from The Loss Prevention Group, Inc. to You may be posted on our Web site (www.thelpgroup.com) or Online Store (shop.thelpgroup.com) and will be deemed delivered within thirty (30) days after posting. Notices from You to The Loss Prevention Group, Inc. shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at: 

    524 7th Street, Oakland, CA 94607. Delivery shall be deemed to have been made by You to The Loss Prevention Group, Inc. five (5) days after the date sent.



  • Copyright
  • All content appearing on this Web site is the property of:

    The Loss Prevention Group, Inc.
    524 7th Street, Oakland, CA  94607  Copyright 2011-2014 The Loss Prevention Group, Inc. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright 2011-2017 The Loss Prevention Group, Inc. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by The Loss Prevention Group, Inc. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of The Loss Prevention Group, Inc. or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. The Loss Prevention Group, Inc. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, ifThe Loss Prevention Group, Inc.believes that customer conduct violates applicable law or is harmful to the interests of The Loss Prevention Group, Inc. and its subsidiaries.



  • Privacy Policy
  • The Loss Prevention Group, Inc. use of personal information that you may submit to The Loss Prevention Group, Inc. through this Web site is governed by the The Loss Prevention Group, Inc. Privacy Policy.



  • Consumer Agreement
  • Release and Waiver of Liability Agreement

    The Loss Prevention Group, Inc. (hereinafter "LPG") respects your privacy and will never sell your information. ALL FEES ARE NON-REFUNDANBLE, even if you do not successfully complete the class, or if you are denied a license or certification by the licensing agency. Class admission and continued participation is at the discretion of the instructor(s). You will immediately be asked to leave if you are disruptive, use foul or offensive language, are under the influence of alcohol or illegal drugs, have the odor of alcohol or marijuana on your person, engage in inappropriate or unsafe behavior, can’t perform the basic physical functions required to successfully complete the class, or if you are not present for the entire class session.

    I acknowledge that I am voluntarily registering for participation in this class. Further, I am aware of the potential risks of participation in this type of training. I understand that it is my responsibility to consult a physician prior to, and regarding my participation in the class and activities offered at LPG. I represent and warrant that I am physically fit and I have no medical condition that would prevent my full participation in the class and activities. Additionally, I acknowledge that a Certificate of Completion certifies I demonstrated the required knowledge and skill objectives to an LPG security training Instructor(s), and that training completion or certification does not guarantee future performance, or imply licensure.

    TERMS AND CONDITIONS

    1.  I hereby expressly assume the risk of entering the classroom(s), range, building(s), land and premises used for the course of instruction (hereinafter the "Premises") and of taking part in activities on the Premises which may include, but are not limited to, defensive techniques, instruction in the use of batons, handcuffs, conducted electrical weapons, CPR/AED, first aid, pepper spray, firearms, the discharge of firearms and the firing of live ammunition, or any other training classes. I acknowledge that those activities for which I am registering for may be hazardous and dangerous with the accompanying risks of personal injury or death and loss or damage to personal property, and I hereby voluntarily assume those risks. 

    2.  I agree to be personally responsible for my own safety and agree to follow all instructions given by instructors or staff immediately. If I should have any reservations about any of the instructors’ instructions, I shall, while maintaining the safety for myself and others, immediately notify of such. I may choose NOT to participate in any activity in the course of instruction that I deem unsafe, which I understand may lead to my course termination. I additionally acknowledge that the Instructor(s) may, at any time, make a judgment call such as but not limited to safety, disorderly conduct, or acting in an unsportsmanlike manner and should I fail to correct my actions after being warned, the Instructor(s) may use their own discretion and determine whether I may continue with the course, or be terminated from the course. Further, I understand that my participation may be terminated, without prior warning, for a gross safety violation, especially as it relates to any firearms classes.  Upon termination, I understand that I will have to leave the course/facility immediately and not be entitled to any refund of monies paid and all materials presented to me on that day or any related materials/equipment to the course will be returned as property of LPG.

    3.  I agree that at anytime, if I am not capable, whether physically/mentally challenged in completing the required demands and/or functions of the course, I am required to immediately advise the Instructor(s). I agree to perform the techniques taught at no greater speed or force level that I am comfortable with and competent at. However, I acknowledge that some portions of the firearms qualification have time limits. I shall perform only those techniques taught by the Instructor(s), and shall not improvise additional techniques on my own during the course of this instruction. I agree that the Instructor(s) have no responsibility to accommodate me or change the instruction of the course. Prior to registration, and prior to course participation, I acknowledge that I am familiar with all of the requirements of this particular course. 

    4.  I shall immediately notify an Instructor(s) of any injury that I receive, or that I observe. 

    5.  I agree to make every effort to make the training area safe. However, should I become aware of any potentially unsafe aspect of the training area, including unsafe behavior of other participants, I agree to immediately notify the Instructor(s). 

    6.  I consent to having my photograph or videos taken while participating at LPG classes/events. These pictures and videos may be displayed in any and all LPG publications, including but not limited to newsletters, the official website, brochures, advertisements, any and all media and other commercial purposes by LPG. I consent to receive autodialed, pre-recorded voice appointment reminder calls at the telephone number(s) provided by me or the purchaser, including any cell numbers.  

    7.  I agree to indemnify, hold harmless and defend LPG, and any of its employees, directors, officers or agents, from any and all fault, liabilities, costs, expenses, claims, demands or lawsuits arising out of, related to or connected with: the guard card, firearms, handcuffing, pepper spray, baton, conducted electrical weapons, CPR/AED, first aid, continuing education, or any other training classes; the use of batons, handcuffs, conducted electrical weapons, CPR/AED, first aid, pepper spray, firearms, the discharge of firearms and the firing of live ammunition; the course of instruction; my participation in the course of instruction; the Premises; my presence on or use of said Premises; and any and all of my acts or omissions. And should any such claim, demand or lawsuit arise or be asserted in any way whatsoever related thereto, whether arising under the laws of the United States or the State of California or of any State, or under any theory of law or equity, I will indemnify, hold harmless and defend LPG, from any and all costs, expenses or liability including, but not limited to, the cost of any settlement or judgment made or rendered against LPG, whether individually, jointly, or in solido with me, together with all costs of court and other costs or expenses incurred in connection with any such claim, demand or lawsuit, including attorney's fees. 

    8.  I furthermore waive for myself and all my executors, administrators, assignees or heirs, any and all rights and claims for damages, losses, demands and any other actions whatsoever, which I may have or which may arise against LPG, (including, but not limited to any and all injuries, damages or illnesses suffered by me or my property), which may, in any way whatsoever, arise out of, be related to or be connected with: the course of instruction; the Premises, including any latent defect in the Premises; my presence on or use of said Premises; my property (whether or not entrusted to LPG); and the use of batons, handcuffs, conducted electrical weapons, CPR/AED, first aid, pepper spray, firearms, and the discharge of firearms. LPG shall not be liable for, and I, on behalf of myself and my executors, administrators, assignees or heirs, hereby expressly releases LPG from any and all such claims. 

    I HAVE READ ALL THE TERMS AND CONDITIONS, INCLUDING THE RELEASE AND WAIVER OF LIABILITY, AND FULLY UNDERSTAND ITS CONTENTS. I UNDERSTAND THAT BY COMPLETING THIS ORDER I AM ACCEPTING THIS RELEASE AND WAIVER OF LIABILITY, I SURRENDER CERTAIN LEGAL RIGHTS AND I VOLUNTARILY AGREE TO THE TERMS AND CONDITIONS STATED HEREIN.



  • Shipping & Delivery
  • At this time,The Loss Prevention Group, Inc. ships merchandise only to locations within the continental United States and not to international locations. Nor doesThe Loss Prevention Group, Inc. ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • Sales Tax
  • The Loss Prevention Group, Inc. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Return Policy
  • You may purchase services from this Web site by using any one of the payment options listed in (link to Payment Options). The Loss Prevention Group, Inc. reserves the right to change its payment procedures at any time without prior notice to you.

    TRAINING SERVICES

    Refund Policy:

    There is no fee to reschedule to a different class date. There is a $25.00 Service Charge deducted from the original purchase amount to receive a refund for a class not attended. There are NO REFUNDS after attending any portion of a class, and all fees are nonrefundable even if the participant is denied a License or Permit by the Bureau of Security and Investigative Services.

    PRODUCT RETURNS

    You are responsible for the cost of shipping the item back to us, however if your order did qualify for free shipping we will pick up the tab for shipping your gear back out to you. Subsequent exchanges of the same order will be charged our standard shipping rates.

    To Return by Mail:

    Simply print out our Return/Exchange form, box up your items, and ship it back to our returns center. Most returns are processed in 48 hours or less.

    Defective Items:

    This fee does not apply to situations involving defective items, items incorrectly shipped. In those cases, give us a call and we’ll pick up the tab.

    Domestic Returns (Orders shipped within the United States)

    Customer is responsible for shipping items back to us with the carrier of their choice. We recommend using a carrier that provides a tracking number. All shipments must be made prepaid; packages shipped COD will be rejected.

    To Return In Store:

    If you would like to return your items in person, just show up at  our Oakland location during normal business hours with your invoice and the item(s). Our associates will be happy to assist you in processing the refund or helping you select the perfect item for an exchange.



  • Store Hours
  • Customer service is available as defined on the Contact Us page of this Web site.



  • Miscellaneous
  • VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions.  The Loss Prevention Group, Inc. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of The Loss Prevention Group, Inc. shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury. MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and The Loss Prevention Group, Inc. with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and The Loss Prevention Group, Inc. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by The Loss Prevention Group, Inc. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

    DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: The Loss Prevention Group, Inc. is not responsible for any physical harm or damage from the use or misuse of self-defense weapons including a stun gun or taser purchased from us.

    By purchasing a self-defense weapon, including a stun gun or taser from us you understand that The Loss Prevention Group does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.

    By purchasing a self-defense weapon, including a stun gun or taser from The Loss Prevention Group, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless The Loss Prevention Group for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations.

    Please check local laws before ordering any self-defense weapon, including a stun gun or taser.